I hate hate hate the Inspire 3. Is it just my device?

[CMArchibald]

I had an Inspire 2 for two years and loved it. It was so easy to use and I never had problems with it. Everything synced with my Android phone and worked properly and rarely needed a manual reset. When the battery started to go I was happy to upgrade to the Inspire 3. At first I was excited at the more colorful display and what seemed to be expanded features. But this device is functionally unusable.

The touch screen is IMPOSSIBLE to use. 90% of the time it only succeeds in turning the screen on or off. Scrolling to the next feature? FORGET IT. The only way I can access screens beside the main display is by repeatedly tapping, attempting to scroll, using the side buttons in some magical combination that accidentally lands on the screen I want...SOMETIMES.

You'd think that means the screen is less sensitive since it doesn't respond to my touch and scroll maneuvers the way the Inspire 2 did. But NOPE. Constantly while I'm in the shower, or sleeping, the auto wake screen comes up and gets deactivated. Then my device won't come on the next time I'm trying to check it and I have to go through the tap dance above to TRY and get back to the right screen to turn it on again.

Because of these problems, I haven't been able to use this device AT. ALL. for anything other than a barely functional watch and a step counter SOMETIMES.

I am so angry that we wasted money on this. It makes me never want to use another Fitbit device again.

My question is: Has anyone else had these experience with their Inspire 3 or is mine just defunct somehow? Is it worth switching to another Fitbit device that doesn't have these issues? If so, how do I get a free upgrade? Because I AM NOT paying for a whole new device months after buying this garbage.

[Odyssey13]

Hi @CMArchibald  I have the Inspire 3 (since July this year) and Android without any problems. If you got this directly from Fitbit, there is a 45 day no questions asked return window. If from a local retailer, it could be a 14 day period for returns or exchanges. Fitbit doesn't offer free upgrades, at least not in the over ten years I've been using their products.

try getting with customer support

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[mcphoto]

I have had the same issues. My Inspire 2 was amazing. I really wish I hadn’t upgraded. I’ve had nothing but issues with my Inspire 3 and I’ve spent countless hours on the phone with Fitbit but nothing has helped. I’m extremely disappointed and frustrated. 

[CMArchibald]

Sounds like I'm out of luck, then. I did not get it directly from Fitbit and even if I had I'm well outside the 45 day window (which is absurdly short, btw). I'm overseas with the military and we bought it through our local PX, so there is zero chance of returning it now. What an infuriating situation. If Fitbit has no way to make this right then it will be the last device I ever buy from them.

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So your issues are also with the touch screen and being unable to scroll to other features? I was wondering if mine was just defective somehow but it really seems to be a design / quality issue.

[Odyssey13]

@CMArchibaldif you purchased with a credit card, see if there is anything they can do for you. I've seen people on the forums who have been able to get a refund issued. Can't hurt to try.