Inspire 3 Black Screen

[Snop11]

My inspired screen still black after doing restart, software update and try changing clock face. When I do a sync its still recording the numbers  of steps even though its black screen. Can help to advice how to fix it? Thanks

Moderator Edit: Clarified subject.

[Gr4ndp4]

Hi, @Snop11 welcome to the community, allowing you have restarted your device & changed the clock face I think your best next step is to talk to "Customer Support". Use the chat facility or phone for a prompt response, it would be a good move to make a note of the steps you have taken & the results so you can brief the agent accurately.

You do not mention how long you've had your Inspire 3 or your location, both have an impact on Fitbit's warranty make a note of when you got it..

I hope this helps.

Cheers

[AndreaFitbit]

Welcome to the Fitbit Community, @Snop11. I'm sorry to hear that your Inspire 3 is black. Thank you for mentioning all the steps you have followed in order to fix this and for lettig us know that is still recording your number of steps. 

I went ahead and created a case on your behalf so you can receive further assistance. 

Thanks for your advise @Gr4ndp4.