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Inspire 3 Black Screen

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‎08-01-2024 20:16 - last edited on ‎08-08-2024 09:59 by Fitbit Moderator

‎08-01-2024 20:16 - last edited on ‎08-08-2024 09:59 by Fitbit Moderator

The display on my Inspire 3 has gone black, but it is still tracking data and continues to sync. There has been no damage to the decide that I know of. I have tried all the troubleshooting steps, including attempting to reset while charging and changing the clock display. I have searched tirelessly for the phone number for customer support to speak with a representative but cannot find one. Can anyone provide the number plz? Thank you.


Moderator Edit: Clarified subject

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2 REPLIES 2

‎08-01-2024 20:37

‎08-01-2024 20:37

Here is a link to the CS  phone number.

https://gethuman.com/phone-number/Fitbit

Oddly enough, it is not allowed to provide the CS phone number on the forum in text form.

 
Best Answer

‎08-08-2024 10:07

In response to Bill_209

‎08-08-2024 10:07

Welcome to the forums, @TronDaddy. @Bill_209 It's great to see you around.

@TronDaddy Thanks for letting me know about your Inspire 3 and the steps that you've tried. Given this situation, I went ahead to review your details and it seems you already contacted our Support team. Because they have access to your information, my best advice is to keep an open communication with them to receive assistance.

@Bill_209 I appreciate you for helping our new member. While that sounds odd, you can find our Support team contact channels here.

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