Inspire 3 Error message when trying to update software

[thereisnosquare]

Hi,

Just trying to update the software on my daughter's new Fitbit but we just get an error message.

Please advise how to fix this.

[Gr4ndp4]

Hi, @thereisnosquare welcome to the community, Please let us know the make & model of the cellphone.

If you are running an Android phone open the Fitbit app, go to your phone settings>apps>Fitbit>check all permissions are allowed>storage & cache, clear cache>Mobile date & WiFi ensure background data & unrestricted data usage are allowed, check you have enough credit in the cellphone data account>app battery usage, unrestricted. Return to the update and try an install again.

Let us know how you get on.

Cheers

[thereisnosquare]

Hi, we are using iphone SE. So how do I check permissions on that?

[JuanFitbit]

@Gr4ndp4 , Thank you for your message and help. 

@thereisnosquare , A warm welcome to the Community! Thank you for your message and efforts.
I'm not quite familiar with iOS devices, but you could ask on their own Forum to see if anyone can give you the right indications. 

But in the meantime please try this: 

1. Change the clock face of the Inspire 3.
2. Restart the device.
3. Hold the button on the device until the device displays the blinking Fitbit logo. It could take up to 15 seconds before it shows up.
4. When the device’s display starts to flash, release the button.
5. Wait one to 2 seconds.
6. Hold the button until you get a screen that displays a circle.
   
   Try to update the Inspire 3 again.