Inspire 3 GPS no longer works after update

[ryonghuk]

Anyone else having issues with their Inspire 3 not connecting to GPS after the recent update?

There’s no indication on the device or the app that GPS is even being used (no little arrow symbol), whereas before it would vibrate and auto connect.

[ManuFitbit]

Welcome to the forums @ryonghuk.

Thank you for providing the details regarding this inconvenience with Inspire 3.

I'd suggest you follow these steps below:

• Go outside; then connect to GPS and start your exercise.
• Make sure that your device can sync with the Fitbit app. For more information, see How do Fitbit devices sync their data?.
• Confirm that the Fitbit app can use your phone's GPS sensors.
• Confirm that the Fitbit app can use your location (Allow Location Access is set to Always). For instructions, see the Apple help article.
• Confirm that Background App Refresh is turned on for the Fitbit app. For instructions, see the Apple help article.
• Check that GPS is turned on for the exercise. Note that only exercises where you cover physical distance use GPS. For more information, see How do I turn on GPS for an exercise on my Fitbit device?
• Make sure that your phone is within 30 feet of your device.
• Note that heavily wooded areas and tall buildings can increase the time it takes to connect to GPS satellites.

If the inconvenience persists, please try the following troubleshooting steps:

1. Force quit, and reopen the Fitbit app to refresh the connection with your device. For instructions, see the Apple help article.
2. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Restart your phone.

Please confirm that your phone is not in "battery save" mode since it will shut down the GPS which will result in not being able to connect your Fitbit or dropped tracking during and activity. Go to settings on your phone/battery and device care/battery and make sure your power saving is toggled off.

[Andrroid]

I am also experiencing this after the update. GPS connectivity is gone. I have tried all of the suggested steps and still nothing.

[gardenladytwo]

I have the same issue after the update. I tried all the steps you suggest. Nothing worked. 

[SheilaTheDiva]

I have the exact same issue. It's just a black screen but it vibrates. I have tried resetting it several times and I get nothing.

[Scooped]

I am also experiencing the same issue with my inspire 3. I have tried all the fixes mentionedaboveandthen some. I've noticed that if I select a different exercise to walking (I have tried this with cross country) the gps triangle and connecting to gps text at the top appears fine. Maybe the new update has stopped supporting gps tracking for certain exercises? Hopefully this gets fixed soon because I really enjoyed the little maps of my workouts function.

[Andrroid]

I figured out the issue on my end. It seems the latest update disabled GPS for walking by default. This can be easily enabled though (I'm not sure if these settings were available before).

To do so, select the activity you want to track. Then swipe up. You will see options like "Set a Goal" and "Set Laps". Keep swiping and you will see Settings. There should be a bunch of settings that can be toggled on and off by swiping right or left, including "GPS".

I don't know if this setting was even available before but I know I didn't change it. It seems silly that they would change the default value of a buried setting with an update.

[Outofmoney]

Thankyou for this info it has been frying my brain since the update. I used to able to do this on the webpage now you are forced to use app. It’s the Googlefication of Fitbit they want you to buy google watch