Inspire 3 - No heartrate at all

[_Ninaa]

I started using my Inspire 3 yesterday, replaced my old Charge 3 (becuase the screen was always so dark and my heartrate stopped being tracked). It shows no heartrate at all, neither on the clock or in the app. I have it normally tight around my wrist and I have re-connected the bluetooth and also restarted the watch. What else can it be?? I only want to use this device to track steps and sleep and the latter now doesn't work at all.

Moderator edit - updated subject for clarity

[alexthecat]

@_Ninaa there should be green lights flashing on the back of your Fitbit when it is tracking your heart rate. Do you see them? If not, swipe down until you come to Settings. Open that and swipe up until you get to Heart Rate. If it's turned off, turn it on. If it's turned on, turn it off, wait a few seconds and then turn it on again. 

Your Fitbit can be set to wear on your wrist or on a clip. If it's set for clip, the heart rate monitor will automatically be turned off. To check that, swipe down on the clock face and make sure it says "worn on wrist". 

[_Ninaa]

It was the tattoo on my left wrist! Learned something new and now I have it on my right arm. The tattoo isn’t even very covering so I was surprised!

 

[MarioSFitbit]

Hi @_Ninaa and welcome to the forums. 

Thank you for your posts about the heart rate readings of your Inspire 3. We always appreciate all your messages and feedback. 

Since you changed the wrist where you use your device, please take a look into the following help article: How do I change the wrist setting on my Fitbit device?

@alexthecat Thank you for all the support!