Inspire 3 - Relax app not working

[caitlin1990]

Inspire 3 Relax app still stuck on loading circle—vibrates correctly but no expanding animation. All restarts and reinstallation haven’t helped. It’s a common bug (see forum thread), so emails or fix guidance would be appreciated.

[MarioSFitbit]

Hi @caitlin1990 and welcome back to the forums. 

I appreciate your message, and I'm sorry to hear you are experiencing this issue regarding the relax app with your Inspire 3. 

This issue has already been escalated and is being studied by our developers. 
Stay tuned as we will be posting the news about this issue here, and news about updates in the proper threads. 

Meanwhile, always check that your Fitbit app and your device are up-to-date.

Unfortunately, as moderators, we don't have an ETA of the fix. 

[Jane-Austen]

Reported the same, NO FIX from developers... It has been months!! How long does it take?

[Breannalk]

This just started happening to me, too. This is my favorite feature and now it won't work no matter what I do! Is there anything I can do?

[MarioSFitbit]

Hi @Jane-Austen, welcome back to the Fitbit Community! @Breannalk warm welcome to the forums!

I appreciate your messages, and I'm sorry to hear you are experiencing this issue regarding the relax app with your Inspire 3. 

This issue has been escalated and is being studied by our developers. I understand your feelings about this situation, and this is definitely not the experience we want for our customers. 

Stay tuned as we will be posting the news about this issue here, and news about updates in the proper threads. 

Meanwhile, always check that your Fitbit app and your device are up-to-date.

Unfortunately, as moderators, we don't have an estimated time of arrival of the fix.