Inspire 3 - Screen black still vibrating

[Riti09]

I have tried putting inspire3 on charger and holding button 15 seconds many times still won’t work

Moderator edit:  updated subject for clarity

[JuanFitbit]

@Riti09 , A warm welcome to the Community! Thank you for your efforts. 

Please plug the Inspire 3 to the Charging cable and this to a power source (USB port, wall adapter, etc)

Hold the button of your plugged Inspire 3 for 10 seconds and then release the button .

You should see the Fitbit logo and the Inspire 3 should vibrate. 

[shellypruitt197]

I have done this same procedure multiple times! Screen is still black! Vibrates, but is still black. It is no use to me if I cannot see screens and monitor my activity accordingly!!!

[fitgabi]

I have the same problem, or rather i Had the same problem, because eventually the fitbit screen just stayed black and stopped vibrating and basically i think it’s just dead. I’ve done what you instructed and nothing works. 
this is the SECOND versa 3 i’ve had this happen to. It also happened to my previous Fitbit that was an older model.

[JuanFitbit]

@fitgabi , Nice to see you around. Thank you for sharing your experience here. Support informed me that you already are in contact with them. They got your response and you should receive further info soon. 

@shellypruitt197 , Thank you for confirming the restart and for your further information. 

The next step should be to contact our team, per Chat or call them.
They'll be more than glad to provide further assistance. 

Here are our contact info.