Inspire 3 and Charge 5 stopped syncing

[Phunction]

Help, I have a Inspire 3 and a Charge 5, both of them stopped syncing recently.

I have tried everything so I removed the device and tried to add it again but neither one will get past the passcode on any of my devices. I have tried:

Resetting fit bit

Let battery die completely on fitbit

Re-installed fitbit app

Factory reset a phone out of desperation

Tried multiple times.

Walked in a circle chanting to random gods for help.

Neither device will let me get past the passcode part, I enter the code, both devices say connecting then just end up timing out.

I have tried a Note 9, Note 10, Note 10, Huawei P30, Samsung Tab S8, S7.

This is beyond ridiculous I don't even know how to respond anymore other than through the pieces of #### out and warn my friends to never get one.

Update: Other Note 10 was supposed to be Note 20

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Phunction. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 3 before reaching out. I understand how you must be feeling. 

Note that you can't connect multiple devices that use an app gallery to one account. For Fitbit Charge series, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense series, Fitbit Versa series, and Google Pixel Watch, only connect one of these devices to your account at a time.

With the above being said, please try the following in the order listed:

• Unpair your Inspire 3 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Inspire 3.
• If there is no connection, restart your Inspire 3.
• Set up notifications again. 
• Once your Inspire 3 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 
  
  

With the steps above, what I want you to do is to pair your Inspire 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

As a friendly reminder, please note that you can any mobile device. Nevertheless, bear in mind that your Luxe can only talk to one device at a time. It can be trusted on many devices, phones, tablets, and so on, but because of the limitations of Bluetooth, it will only be able to talk to one at a time.

The data from your Inspire 3 is sent to the Fitbit cloud. After the data has been processed it will be put into your Fitbit account. Now your Fitbit account has access to and will display the data. Opening the app on a second device/phone/tablet will have access to the same data and a sync is not needed if a sync recently occurred through a different device.