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Inspire 3 and Fitbit app are not showing the same amount of steps

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‎09-25-2024 13:12 - last edited on ‎09-25-2024 17:40 by Fitbit Moderator

‎09-25-2024 13:12 - last edited on ‎09-25-2024 17:40 by Fitbit Moderator

App is adding thousands of steps and device not tracking enough .  Sleep app is not working at all!  What in the world is happening? This is a major crash and I’m getting impatient…. 

Moderator Edit: Clarified subject

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‎09-25-2024 13:21 - edited ‎09-25-2024 13:50

‎09-25-2024 13:21 - edited ‎09-25-2024 13:50

Tap the Device icon in the upper left-hand corner of the App Today screen and check to see if your phone is in the Devices list.  If it is, remove the phone from the Devices list and that should at least resolve the step-count issue.

Restart your Inspire 3 and phone after doing that, just to make sure that everything is reset properly afterwards.

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