Inspire 3 blank screen

[Ayshea44]

Plse help!

My daughters inspire 3 is 17mths old. It is presenting a black screen but is vibrating. I tried a reset holding side buttons for 10secs the Fitbit logo shows but then goes black again. I read to reinstall the watch on the app but now stuck as it tells me has sent a code to the watch to install but can’t read the code as it’s a black screen.

Is it totally broken my daughter is so upset as it was her (11th) birthday present! Typical it goes wrong out of warranty! 
All advice gratefully received and appreciated.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Ayshea44. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your daughter's Inspire 3 is presenting a blank screen. I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, you have an Inspire 3 and report a blank screen, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

[Vic888]

I have the same problem - blank screen. Inspire 3 as well. Bought it 3 months ago.

[bbordelon]

I have the exact same issue (except when holding side buttons for 10 seconds while charging the fitbit buzzes but does not show the fitbit logo- black only).

Can you assist?