Inspire 3 blank screen

[bruzogiri]

All of a sudden, my Inspire 3 just has a black screen whenever I try to access it. It’s still tracking just fine. Info shows up in the app. So I guess it’s purely a display problem.

One weird thing. If I just quickly squeeze the sides to wake it up, it stays black, but if I hold the sides for a few seconds, I get this. (Sorry. I don’t know how to make it smaller.)

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @bruzogiri. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that the screen of your Inspire 3 is black. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.