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Inspire 3 broken wristband pin

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-11-2023 10:09 - last edited on ‎08-27-2023 09:58 by Fitbit Moderator

‎08-11-2023 10:09 - last edited on ‎08-27-2023 09:58 by Fitbit Moderator

the small metal piece by the wristband broke where it attaches. Saw other complaints.  Seems like a manufacture defect.  Would like to get a replacement.

Moderator Edit: Clarified subject

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2 REPLIES 2

‎08-11-2023 10:14

‎08-11-2023 10:14

Hi @SunsetRunner if you're under warranty, get with customer support. They might ask for a picture.

here are the support contacts I've gleaned over the years on the forums.

 

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎08-27-2023 10:00

In response to Odyssey13

‎08-27-2023 10:00

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Inspire 3. @Odyssey13 Thanks for your help and advice! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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