Inspire 3 - cannot be added to the Fitbit App

[DMPy]

My Inspire 3 stopped syncing with the App - after trying all the Troubleshooting techniques for 2 days I finally deleted it from the App hoping that re-installing would solve the problem.  NOPE.  Now the App won't ADD the Inspire 3 at all.  I have the Fitbit App - but no Fitbit.  I've had a Fitbit since the Fitbit One and since they merged with Google - too many problems.  Any idea on how to fix this? 

Moderator Edit: Clarified subject

[FatimaFitbit]

Hi there @DMPy! A warm welcome to the Fitbit Community!

Thank you so much for reporting this situation and for all your efforts.

I checked with support and it seems like you already have a case created. My best advice is to keep an open communication with them so they can provide you with more details about your situation.

I suggest you try to follow the troubleshooting steps from this article too (the order is very important for it to work): Why can't I set up my Fitbit device? 

[DMPy]

Thank you for your help! We have been going through all the recommended steps for days and last night we opted to do the factory reset; after it still didn't work for me, my husband setup a fitbit account and tried to install it as a new device on his phone. The device could not be found. I decided to see if my Fitbit One would work since after the factory reset my tracker is useless. The Fitbit One installed immediately. The code came up right away - Bluetooth found it no problem. My warranty is going to expired soon on the Inspire 3 and I really think I need a replacement. It's worked 100% fine until a few days ago. It's as if the Bluetooth is completely shot on the device.  

[DMPy]

Thank you for the help - Fitbit is replacing my device since it's still under Warranty.  

[FatimaFitbit]

Hi there @DMPy! 

Thank you so much for your answer and for the update.

It's great to know that you'll receive your replacement soon!

The Fitbit community is always available to you. I hope you have fun with Fitbit.

Best wishes!