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Inspire 3 charge cable will not stay connected

‎02-19-2025 22:37 - last edited on ‎02-20-2025 20:11 by Fitbit Moderator

‎02-19-2025 22:37 - last edited on ‎02-20-2025 20:11 by Fitbit Moderator

Just opened a new Fitbit 3 and the charging cable will not click into place.

Only way to keep it connected is to have an elastic band around it.

What is the best option for Australian support?

 

Moderator edit: clarified subject.

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‎02-20-2025 20:05

‎02-20-2025 20:05

A warm welcome to the forums @NotHappyJanWA.

Thank you for providing the information regarding your Inspire 3. 

It's weird to know that a brand new charging cable does not click into place. Please, get in contact with Support by clicking here.

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