Inspire 3 charger not working right

[KthyP]

I have had my Inspire 3 less than a week. I charged it out of the box, no problem. I decided to charge it today while I was taking a shower, even though it wasn't that low. But now it says 0% charge while it's plugged into the charger and supposedly being charged. The phone app reports its charge as medium. Do I believe the Inspire 3 screen or the phone app? How could the device be drained of all its charge?

[Odyssey13]

Hi @KthyP  try getting wit support. They can "see" more on their end.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[KthyP · Accepted solution]

I did contact support. Restarting the device seemed to solve my problem, in case anyone else has the same problem.