Inspire 3 - clock face frozen

[Yu1Ch1r0]

All of a sudden my Inspire 3 clockface froze, I am able to touch the side buttons but I cannot scroll, tap, or swipe.

I have reset the device multiple times through the charger which has not worked, I have made sure it was fully updated and synched, I have cleaned it, and I have changed the clock face, yet still I am unable to use anything.

Is there anything else I can do or should I just give up.

Moderator edit: updated subject for clarity

[kwright26]

I have had the same problem for the past couple hours, thought it was due to swimming with my inspire 3 but it has restarted fine and accepted the clock face change no problem. Even synced to the app and kept my minutes but not my activities. 

[DaniFitbit]

Welcome to the Fitbit Community! It's great to have you here @Yu1Ch1r0 and @kwright26! Thanks for posting and for the efforts made so far.

Feel safe that I know how important it is for you to get your screen working again. 

@Yu1Ch1r0 As you've already tried the standard troubleshooting steps and the issue remains, please contact support. They have additional tools that can better investigate your case.

Fill out the form. You will then be recommended some help articles. After that, you will be able to choose how to contact support.

@kwright26 I am glad to know you are back on track! Thanks for your input.

Have a good one! 

[Yu1Ch1r0 · Accepted solution]

I have spent all mornign with the support people, they are organising a replacement for me, so that's something! it was a lot easier than I expected.

[DaniFitbit]

It’s good to see you back around in the forums @Yu1Ch1r0! Thanks for your input. 

I am glad to know you are getting a replacement device. I hope you get back on track soon! 

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.