Inspire 3 won't turn on

[przemhb]

My Inspire 3 does not turn on at all once it turned off due to a flat battery. Naturally, I have charged it and reset it (held buttons for 10s while plugged to a charger). It just vibrates when it resets, but its screen persists off and furthermore I cannot sync with it.

I believed, that the battery protection circuit cut off voltage from its terminals and so it would be sufficient just to disassemble the Inspire and charge the battery directly. To my surprise, it gives 4.03V on its terminals. So the battery looks good.

Do you have other ideas? Or maybe it's a known issue?

Google Support tried to help, but ran out of ideas.

Moderator Edit: Clarified subject

[Julia_G]

Hi, @przemhb did Google Support recommend changing the clock face?  You do that in the app, but your device will need to sync in order to complete the change.  The instructions for changing the clock face are here .

As a restart did not force the sync, another thing to try would be logging out of the app and logging back in again (while your Fitbit is nearby and well charged) - do be sure that you know the email address and password associated with your Fitbit account.

You might also want to have a look at this help article which goes through the steps to take with a Fitbit that won’t sync.  However, I would definitely NOT recommend removing your Fitbit from your account in this case, because if you remove it and the screen remains blank you will not be able to add it back to your account because it will not display the numbers you need for pairing.

Good luck!  Let us know if you succeed!

[przemhb]

Hi, @Julia_G 

Yes, I went through all of this. Both, followed clock face changing instruction and steps from the help article you've mentioned. I cannot sync in any way, display remains off all the time. The only reaction is a vibration on restart. Battery voltage was fine (4.03V). It was charger over many hours.

No luck then...

[MarreFitbit]

Hi there, @przemhb. Welcome to the Fitbit Community Forums. Thanks for your time in troubleshooting the issue with your Inspire 3 before posting here. I understand your concern, we are here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

@Julia_G Thank you so much for your help! 

[przemhb]

Hi @MarreFitbit 

thank you for your message.

I have contacted with them a few weeks before posting here. I assume that ticket is already closed. I have explored with them all the possible paths. I was hoping, that someone here, on the forum, has similar experience, managed to recover, and would share some helpful information with me.

Enjoy your weekend!