Inspire 3 didn't track my sleep data

[FrankFitzgerald]

I’m using an Inspire 3 and I’m a Premium member. I slept normally last night and my heart rate was recorded throughout the night, but there’s no sleep data at all.

Does anyone know why this happens? Is it an issue with my watch or with the app? Has anyone else experienced the same problem?

Moderator Edit: Clarified subject

[Ohkay91]

My experience has been that sleep tracking functionality seems like a complete gamble over the past two months of using the device. I'm not sure it's anything you or anyone else has done wrong. It's just got the same odds as betting on a horse race. 

[deezee123]

I also had the same issue last night. This morning, it’s also up and down with steps. I’ll have 1000 steps one minute, the next it shows 400.

[HorareyFitbit]

Hi @FrankFitzgerald Welcome back to our Community!

Thanks for sharing with me your situation regarding the sleep data in your device.

If your Fitbit device’s battery is not critically low, check when you last synced the device. Your Fitbit usually syncs automatically when it's near your phone and you open the Fitbit app. If it does not or if it syncs but your sleep session does not appear, follow these steps:

1. Open the Fitbit app 
2. From the Today tab, touch and hold on the screen and pull down to refresh.
3. If your Fitbit device didn’t sync, force quit the Fitbit app and restart your phone’s Bluetooth connection.
4. Try to manually sync your Fitbit device again. If you still experience issues, go to Why won't my Fitbit device sync?.

I hope this information can be useful for anyone here with the same situation.

[jbsf82]

Still not working. I checked reddit and it seems to be systemwide. I tried restarting phone, disconnecting/reconnecting bluetooth. Still getting sync error

[FrankFitzgerald]

I just wanted to give an update on my situation and the technical issue I ran into this morning. After trying several things — uninstalling, reinstalling, and syncing multiple times — I finally received my sleep analysis from last night.

Looking into it more, I realized that my sleep and wake times last night were very unusual compared to my normal pattern. So I can imagine Fitbit didn’t generate the sleep summary right away because it wasn’t sure whether I was fully awake or not.

So the “No Sleep Data” issue from last night is resolved. But I’ll continue to report any other technical problems I run into. Thanks everyone, and if anyone else has experienced something similar, I’d love to hear about it.

[LG10552]

Lately my Fitbit reports that I am sleeping only 4 hours when in fact I am sleeping at least 7. Any thoughts about why it isn’t reporting the first 3 hours or so?

[LindaWasHere]

My sleep data took a long time to load. Finally got everything--except the sleep score. I've tried rebooting, resyncing, just about everything except a factory reset. I see my sleep patterns but no score. So weird. Wonder if the Cloudfare affected stuff.

[DeeAnnR]

When I woke up this morning I had no sleep score or timeline for my Inspire 3. 
Also no readiness score.
Turned my iPhone off and back on and it didn’t help.

I look forward to checking my sleep score and timeline every morning and I don’t know what happened. I did not make any changes to my settings.

[DaleRae]

I didn't get a sleep score for last night either.  This seems to happen about once a week or so, alway accompanied by a box ad encouraging me to sign up for premium.  The next morning, my sleep score is back.

[DeeAnnR]

I’ll have to wait till tomorrow to see if today’s stats appears.
This is the first time it’s happened to me but it looks like a lot of us
experienced the same dilemma today.
Wonder if they did some update that caused the glitch.

[HorareyFitbit]

Hi everyone, welcome back to our Community!

Thanks for sharing with me your current situations with your devices.

@FrankFitzgerald Is nice to hear that your issue is resolved and I recommend to the others here to try also the procedure.

For the resto of you, it is also important to check that you have the latest version of the App installed, you can take as reference the following article since it is an important first step to go ahead.  How do I update my Fitbit device?

[DeeAnnR]

My issue is not resolved!
I still don’t have a sleep score or timeline from Tuesday night/Wednesday
morning even after doing an update this morning.