Inspire 3 glitch with the download of clock face

[Tahiriah]

Bought yesterday, slept with it, everything was fine. Battery 100%. Went to download a new clock face, and it glitches with the download. The whole watch went dark, and cannot get it to work again. Won't pair  when I put it on charge station nothing happens

 Holding the sides does make it vibrate or whatever but that's literally all it does. 

Also does not sync. 

Super excited so far about this NEW watch. 

Moderator edit: clarified subject.

[Julia_G]

Hi, @Tahiriah , I am guessing that your new Fitbit for some reason did not fully load the new clock face and that started the issue. Hopefully this will be fixed with a restart.  A restart will close down any background activities causing unusual behaviour and is always the first troubleshooting step.  You will not lose any data by restarting your device.  Usually you can do the restart from the settings menu on the Inspire 3, but as your screen is dark you will need to try the alternative restart procedure.  

Please plug your Fitbit using the supplied cable into a power source known to be working, and while it is still plugged in press and hold the side of the Fitbit for a good 10 seconds.  After 10 seconds you should see the Fitbit logo and the device will restart, and hopefully you will be able to complete the download of a new clock face, and sync as usual.  Sometimes, if the Fitbit has become unresponsive, you may need to hold the sides longer than 10 seconds and also you may need to try the restart a couple of times before it works.

More information about restarting your device can be found in this help article . 

Good luck!  Please post again if you need more information or have any other issues.  There is always someone to help.  Welcome to the Community Forums!

[Gr4ndp4]

Hi, @Tahiriah welcome to the community, I assume you have put your Inspire 3 on the charging cable & connected it to a live USB port when you attempt the reset -

Restart.

1. Connect Inspire 3 to the charging cable. For instructions, see Charge your tracker .
2. Press and hold the buttons on your tracker for 10 seconds. Release the buttons. When Inspire 3 vibrates and you see the Fitbit logo, the tracker restarts.

These articles address syncing issues How do Fitbit devices sync their data? & Why won't my Fitbit device sync? 

If this fails you should delete the Fitbit app from your phone, turn off Bluetooth (ensure no other Bluetooth devices are within range) Reload the Fitbit app, turn on Bluetooth and re-install the Inspire 3 onto the app, effectively starting from the beginning. This video demonstrates the process.

If you are still stuck please post here again.

Cheers

[Julia_G]

@Tahiriah , if your screen is unresponsive I would only try removing the device from the Fitbit app as a absolute last resort, because once you have removed it from your app your troubleshooting steps are very limited.

[ManuFitbit]

Good to see you as a new member of the community @Tahiriah.

Thanks for sharing all the details regarding your Inspire 3.

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

[Tahiriah]

I've tried literally everything that can be done to get it up and running. It is absolutely defective. Believe me, I spent 4 hours trying to figure it out, reading forums, fitbit support, and troubleshooting and no go. As a last option, I removed it from fitbit app and tried syncing it again, but wouldn't. 

It's a dud. 

[ItsMeHi]

Hey! 

Literally the exact same thing has happened to me when trying out a clock face. I'll hold down the side buttons, the logo will show, then back to black. 

Were you able to get a solution?