Inspire 3 green screen

[Patgb29]

Inspire 3 screen is green.  Seems frozen, have tried all the “help” suggestions 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Patgb29. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Inspire 3 is still green. I will do my best to help you with this! 

To better assist you, please confirm if you've tried the steps provided below: 

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Patgb29]

Nothing worked and now the screen looks like this. 

 

 

[MarreFitbit]

@Patgb29 Thanks for getting back to me and for the image attached. 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it.