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Inspire 3 has developed lines across the screen

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‎05-14-2023 17:01 - last edited on ‎05-17-2023 08:31 by Fitbit Moderator

‎05-14-2023 17:01 - last edited on ‎05-17-2023 08:31 by Fitbit Moderator

  • I got this device for my mom for Christmas, barely six months ago. The screen is only showing colored lines. Seems to scroll up and down, but can only see a few colored lines. I've restarted it and the phone. I've updated the App and phone and nothing. Please help!

Moderator Edit: Clarified subject

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1 REPLY 1

‎05-14-2023 19:25

‎05-14-2023 19:25

Hi @Wiwis - I'm guessing you tried restarting by connecting to the charging cable, pressing and holding the buttons for 10 seconds? Did it vibrate after you did that? Next step for a successful restart would be for it to try and display the fitbit logo. If that resolve the issue you should contact support. Live Chat seems to be the quickest. If they can't resolve, it sounds like you are within the warranty period.

Scott | Baltimore MD

Charge 6; Inspire 3; Luxe; iPhone 13 Pro

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