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Inspire 3 inaccurate steps

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I've had over 5 Fitbits over the years.  None have been so inaccurate in counting steps as this new Inspire 3.  On my runs it very often will only count about 60% of steps.  Sometimes it gets close to accurate but it usually way undercounts.  I am a regular runner with a pace of 8:05 to 8:20 min/mile.  I just did a 4 mile run and the inspire said I ran 2.3 miles with a 15:42 min/mile pace.   When I take my iphone on the run, and the Inspire uses it's GPS, it gets the distance correctly. Being off this much can't be just stride length, how I am wearing it, etc.  I've never had this problem before.

Once I wore my old Charge HR 2 on the same wrist as the new Inspire for a full day that included a run.  They agreed on total steps within 1%.  The problem is not a gradual difference. Sometimes it is 100% right and other times it is 40% off. I can't keep using the Charge HR 2 because the part holding the straps broke off.  Also the Charge HR does not adjust display brightness so I can barely read it in outside lighting..  

Is this Inspire 3 just a lemon and I could try another one? 

 

Moderator edit: updated subject for clarity

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Hi @vincardo! Welcome on board to our community forums! 

I'm sorry to hear that your Inspire 3 is not tracking your steps accurately. I appreciate all the information provided. 

I advise you to verify that your app, phone, and tracker are up-to-date, additionally, please, try a restart and verify if the issue persists. 

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