Inspire 3 is no longer tracking steps

[ley.ley.ley]

I've had my Inspire 3 for almost two weeks -- I purchased it after my Inspire 2 stopped holding a charge. When I first purchased my new Inspire 3 and charged it, it wouldn't count steps. I turned off GPS and didn't have another issue until today. I charged it and, once again, the steps are stuck at the number they were prior to charging and won't track. I have restarted numerous times including while it was plugged into the charger, I've assured everything is up-to-date, and I've double-checked my settings haven't reverted to GPS being on. The steps won't track no matter what I do.

Moderator Edit: Clarified subject

[YojanaFitbit · Accepted solution]

Hi there, @ley.ley.ley. Nice to see you around the Fitbit Community Forums. I appreciate the information provided in your posts, your time and efforts in troubleshooting your tracker prior to posting here.

If you've exhausted all troubleshooting, you can try erasing the data from your device and connect it again as a new device. Note that when doing a factory reset you'll need to reinstall any apps on your device after, and if you couldn’t sync your device, then any data on the Fitbit device will be lost from the last time sync until now. 

For instructions, see How do I erase my Fitbit device?. In addition, before proceeding with this step, please do a (force) sync to save your recent data and you'll also need to make sure to Forget/Unpair your Fitbit device from your phone's Bluetooth settings and Fitbit account. Once you've make sure about this, feel free to proceed to erase your Fitbit device. Once done so, set up your tracker as a new device. Keep an eye on your Fitbit to see if this is able to track all your steps.

Hope that helps. 

[J3RR4]

Tried this still does not track steps. It’s like it does not want to talk to the app.