Inspire 3 is not syncing my exercises to the Fitbit app

[Noo58]

Exercise days not logging. Yesterday's swim did not register. Tried several times to enter data manually, but the info would show, then disappear after a few seconds.. No problem with any of the other information. Tried all the normal troubleshooting steps, but nothing worked.. Tried again this morning, to no avail.. Very frustrating..

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @Noo58 , welcome, I swim daily with my Inspire 3. I use the Auto-recognize feature to start the swim record as I do not like fiddling with the device when my fingers are wet. Check you have "Swimming" activated. From the "Today" screen in the Fitbit app on your phone>touch your icon in the top right corner>Fitbit settings>exercise>Auto recognized "swimming">set "swims longer than" at your desired time>make sure the slider in the upper right is "on" and SAVE. The next time you swim just get in the pool & go. When you finish there is nothing to do so when you get back to your phone sync to see the results. I find that the number of lengths is usually 2 short but I'm not too "concerned" about the accuracy of the data, like you I can't edit the result (this is a known issue & I understand it's receiving attention). If you want to create an accurate record note the details of the data on your phone, delete the exercise And touch the floating "+" at the bottom of the "Today" screen>manually log activity>swim and enter the corrected details. This seems to create a record that sticks.

I hope this helps, please post here again & let us know how you get on.

Cheers

[dastard]

Hi Noo58,  I just had the same problem with a long "pool run" not transferring to the phone app. All exercise types were already activated on the phone app for auto-recognition (as "Grandpa" advised.)  After searching the user manual and YouTube for a solution, I finally phoned Fitbit support and spoke with a tech rep.  He advised resetting the Inspire 3:  Connct the watch to the charger and the charger to a power source.  Hold the sides of the watch lightly with thumb and forefinger. You'll feel a slight vibration, then keep holding for quite some time--maybe 15 seconds or more.  Eventually the screen will go black, and a few moments later the blue Fitbit icon will appear.  Let go of the watch; the device is reset.  Next, we did a manual test exercise from the device, which properly transferred to the phone app. Thus, the problem appears to be solved, though I have not yet confirmed it with an actual exercise. Hope this helps.