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Inspire 3 is not syncing

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I updated my settings on Sunday, but the the changes are not syncing with my watch...still 2 days later.  Saw on Sunday that there was a problem with Android users but am not seeing that error message now.  Is anyone else having an issue with this and have you found a work around/fix?

Moderator Edit: Clarified subject

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Hi there, @ldlib118. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Inspire 3 is still not syncing. I understand your concern, I will do my best to help you with this!

If you're still having issues, I'd recommend upgrading to the FitBit App version 4.28.2 since it includes a Bug Fix. For more information, see How do I update the Fitbit app?

However, if you update to 4.28.2 and still encounter a syncing issue, I suggest you to restart your phone. 

If restarting your phone still doesn't resolve the syncing issue, listed below are the recommended troubleshooting steps to solve these problems:

  1. Update [Android] Fitbit App to 4.28.2.
  2. Open the Fitbit App, on the Today tab tap on Devices (Device icon, top left).
  3. Delete any connected Fitbit Trackers or SmartWatches, if any are shown.
  4. Go to Android Settings, Bluetooth (Connected Settings) and "Forget" any Fitbit Trackers or SmartWatches if any are shown.
  5. Restart phone.
  6. Open the FitBit App, re-add the Tracker or SmartWatch (via the Devices icon, top left).
  7. From the FitBit App, Today tab, Tap/Hold near to the top of the screen and then drag down to perform a manual sync.
Maria | Community Moderator, Fitbit


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Unfortunately, I did ALL the things. I finally got my exercise shortcuts
to sync from the online dashboard to my phone (it showed like 12 exercise
shortcuts so I deleted out the ones I didn't want and now my phones reads
correctly, but my Inspire 3 still only shows three workouts now as
shortcuts and I have to go through the whole list just to find the right
exercise. Super frustrated.
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