Inspire 3 is stuck in clip mode

[Vickiespice]

Inspire3 can no longer access quick settings. It says it's clipped onto my body but it's on my wrist. It is stuck in a mode that is not recording heart rate or sleep, and as such is useless for what I need it for. I have spent hours restarting via the charger, and have changed the clock face to no avail. Please help before I throw it out. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Vickiespice. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 is stuck in the clip mode. I understand your concern, I will do my best to help you with this!

Note that when Inspire 3 is set to CLIPPED on Body. certain features are turned off, including hear-rate tracking, automatic exercise tracking,and Active Zone Minutes. 

If you cannot access the quick settings, would you mind checking whether your Inspire 3 is either on sleep or DND mode? For more information, see How do I navigate my Fitbit device?

[Vickiespice]

Hi

Thank you for your reply.

I can't get to the settings to take it out of those modes, that's the issue.

Best wishes,
Vickie

[MarreFitbit]

@Vickiespice You're very welcome! Thanks for getting back to me and for the update. 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it.