Inspire 3 is stuck in sleep mode

[fastcashash]

Hello!

My Inspire 3 is stuck in sleep mode.  I cannot swipe in any direction to get back to Settings to turn it off.  I have tried changing the clock face, setting a sleep schedule in the iPhone app, and restarting (plugging into the charger and holding the side buttons), but nothing is working.  It syncs fine and is functionally tracking; I just can't see anything on the device except the clock!  Any help would be appreciated.  Thank you! 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @fastcashash. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 is stuck in sleep mode. I understand your concern, I will do my best to help you with this!

Please note that there are two places to set Sleep Mode, Quick Settings and full Settings. Maybe you have it set on by a schedule in the full Settings app. You might not be able to turn it off in Quick Settings then. Have you already checked this? For more information, see How do I track my sleep with my Fitbit device? 

[fastcashash]

Hi there- thanks for the help.

I removed my sleep schedule from the iPhone app. Note I did not have this set originally, but it was a suggestion for how to get the tracker out of sleep mode, which is why I tried it.  I have re-synced my FitBit but it is still in sleep mode (the crescent moon icon appears).  As far as I can ascertain, there is no place in the iPhone app's settings to remove sleep mode and, because the tracker is in sleep mode, I cannot swipe on the tracker to the settings screen to turn it off. I am not sure which is the full Settings and which is the Quick Settings you mention above. 

[Intow]

Same exact issue. Before all this, my screen was black but would still vibrate with touch. Hard resetting didn’t work. I updated through the device and then the screen was on again, no data from the past days it was black was saved it seems. Since then, it’s been stuck in sleep mode and these troubleshooting steps are not working 

[fastcashash]

Hi there!  I ended up calling Customer Service and having them help me.  As my Inspire 3 was still under warranty, I was sent a replacement one.  Good luck! 

[Ardieage]

I have the same problem Here. Tried everything .sleep mode stays permanent  on my inspire 3 .

does ( temporary try) premium solve anything in this . .

grt Ronald 

[fastcashash]

I didn't try adding the Premium service, but eventually gave up and called customer service.  I was sent a new FitBit as mine was under warranty.  Good luck!