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Inspire 3 is stuck on blue dots

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My screen is locked - w a blue dot between the 2 numbers of clock time

Moderator Edit: Clarified subject

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Hi there, @MaggieDaisy33. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that the screen of your Inspire 3 is not working. I will do my best to help you with this!

It sounds like your Inspire 3 is stuck on the Fitbit logo. 
If you haven't done so yet, please try the steps below:

  1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
  2. Tap your Fitbit device image. 
  3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't describe your issue, this might be the device lock feature. For more information, see How do I use the device lock on my Fitbit device? 

Maria | Community Moderator, Fitbit


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