Inspire 3 is stuck on the Fitbit logo

[Johnbwr]

Cannot connect to app on phone. Does not vibrate when touched.  Has been charging for a day. Restart did nothing. 

Moderator Edit: Clarified subject

[Julia_G]

Hi, @Johnbwr , could you give us a little more information?  Is this new?  Has your Inspire 3 ever worked or been connected to your phone?  Which phone do you use?

[Johnbwr]

It is 3 years old and has been working fine until the other night. It
buzzed when I plug it in to charge. It resets but all I get is the Fitbit
logo then blank screen and the app cannot sync with it.

[Julia_G]

Hi, @Johnbwr , if you can get the Fitbit to sync, besides trying the restart, you could try changing the clock face which has helped others with a blank screen issue.

I find the easiest way to force a sync is simply to log out of the Fitbit app and log back in again.  I would recommend trying that first of all.  After that I would suggest working carefully through the steps in this help article for troubleshooting a Fitbit that won’t sync - except that I would advise against completely removing your Inspire 3 from your Fitbit app, as if it still refuses to sync you won’t be able to add it back in…

If you can manage to get it syncing again, the instructions for changing the clock face are here .  If that solves the blank screen problem with your Inspire you can return to your previously chosen clock face if you prefer.

if the problem persists and you cannot fix it by following these steps then it is time to get in touch with Fitbit Customer Support on Contact.fitbit.com .  Be sure to tell them the troubleshooting steps you have already tried, as that will save time.  If your Fitbit is about 3 years old, as you say, it will no longer be covered under warranty.  However, I know Fitbit is often able to offer a significant discount to loyal customers looking to replace or upgrade their current Fitbit, so it is definitely worth asking.

Good luck, and let us know how it goes.

[Johnbwr]

Hi Julia, thanks for the help. I have uninstalled and reinstalled the app
after signing out and no luck. Even tried my galaxy s22 instead of my
Xiaomi but nothing is working. I bought a new charger as well just in case.

[Julia_G]

Hi, @Johnbwr , I am sorry you have had no success so far.  When it was working did you use your Xiaomi?  I know that sometimes in the past that phone had some issues with Fitbit syncing.

I think it is a good idea to try with the Galaxy S22, but in that case it is important that you first remove it from the Bluetooth settings on the Xiaomi and also turn Bluetooth off on the Xiaomi before you try the sync with the S22.  I am just mentioning that in case you weren’t aware of that before trying with a different phone.

If you do need in the end to replace your Inspire 3 I am sure that the extra charger will come in handy…