Inspire 3 is stuck on the time only

[SkiingMonster]

My Fitbit inspire three is stuck showing just the time and not responding I've tried water lock mode and restarting using the side buttons for 10 seconds, but it doesn’t work. Any suggestions?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SkiingMonster. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3's screen is still just showing the time. I understand your concern, I will do my best to help you with this!

As per the description of your post, it seems like your Inspire 3 is set on the "Always-On" mode. This feature will only show you the time on the main screen all the time. To turn it off, follow the steps below:

1. Swipe down from the clock face to access quick settings.
2. Tap the Settings app > Display settings > Always-on display.
3. Tap Always-on display to turn the setting on or off. To set the display to automatically turn off during certain hours, tap Off-hours.

For more information, see How do I see the time on my Fitbit device?

[SkiingMonster]

Hi Maria, thank you very much for your message. My Fitbit will not swipe up or swipe down. It’s completely frozen. Any further suggestions?

[MarreFitbit]

@SkiingMonster You're very welcome! Thanks for the update. 

Please try the following: 

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Let me know if the screen keeps being frozen. 

[SkiingMonster]

Hi, I’ve changed the clock face and it has solved the problem.

thanks for your help!

[MarreFitbit]

@SkiingMonster I'm glad to hear that the issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!