Inspire 3 is tracking steps even when I'm not moving

[MaryBethBrandes]

I feel like my inspire 3 counts steps even when sitting

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @MaryBethBrandes. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Inspire 3. I understand where your concern is coming from.

Always keep in mind that Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see: How does my Fitbit device calculate my daily activity?

Additionally, please confirm the following are correct in the Fitbit app:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy? )
• Your height (For more information, see How do I manage my Fitbit profile?)

Nevertheless, I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps I'm suggesting or they suggested don't work, please feel free to contact our team back so they can continue assisting you. Since you already have a ticket open with them so it will be easier to follow up.

We hope your issue is solved soon.