04-08-2024
16:09
- last edited on
04-09-2024
04:29
by
MarreFitbit
04-08-2024
16:09
- last edited on
04-09-2024
04:29
by
MarreFitbit
No really I am bothered and no I don’t sleepwalk (have it confirmed).
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
Best Answer04-09-2024 05:11
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
04-09-2024 05:11
Hi there, @AzlanK. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the steps you're getting on your Inspire 3 while sleeping. We're here to help!
As a first approach, please take into consideration what @JohnnyRow has shared with you.
Thanks for bringing this to our attention. I understand how important it is to track the correct data and before we can work on this together, could you confirm if you have MobileTrack connected to your account? MobileTrack is a function that allows you to track basic information using your phone's sensors when a Fitbit device isn't nearby. If this is correct and there was a fan or something buzzing nearby, you might get extra steps as this function might think you're exercising.
Assuming this applies to you, I'd recommend removing this function from the Fitbit app and monitoring your watch's behavior afterward. For instructions on how to remove a device, see this help article.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer04-08-2024 16:18
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
04-08-2024 16:18
How many steps are you talking about? Remember it is on your wrist and it is actually measuring wrist movements, so unless your fitbit wrist is tied to a bedpost, it is possible to get a few false steps measured overnight from rolling around and movement during the night.
Best Answer04-09-2024 05:11
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
04-09-2024 05:11
Hi there, @AzlanK. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the steps you're getting on your Inspire 3 while sleeping. We're here to help!
As a first approach, please take into consideration what @JohnnyRow has shared with you.
Thanks for bringing this to our attention. I understand how important it is to track the correct data and before we can work on this together, could you confirm if you have MobileTrack connected to your account? MobileTrack is a function that allows you to track basic information using your phone's sensors when a Fitbit device isn't nearby. If this is correct and there was a fan or something buzzing nearby, you might get extra steps as this function might think you're exercising.
Assuming this applies to you, I'd recommend removing this function from the Fitbit app and monitoring your watch's behavior afterward. For instructions on how to remove a device, see this help article.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer