Hi, @Sherrypi, welcome to the community, you do not mention how long you've had your Inspire 3 or if this is a recent occurrence following a change in use. You may be interested in this article Why isn't my Fitbit device's battery charging? which explains some of the issues. The first point is significant, it's pretty easy for the contacts on the back of your device to become affected by any skin product you use. I use rubbing alcohol (Isopropyl 70%) with a cotton swab and a cotton bud to detail the back of the device. While I have the swab in my hand I usually clean my phone, mouse & keyboard. If you do not have rubbing alcohol try warm soapy water but make sure your Luxe is dry before attempting to charge it.
If your device was totally discharged it may take longer than 30 minutes to come back to life, I usually allow 60 minutes.
As mentioned at the end of the above link if you are still stuck contact "Customer Support" using the phone or chat facility for a prompt response. It's a good idea to be prepared in advance of your call, make notes of the steps you have taken, the result and when & where you bought.
I hope this helps.
Cheers
Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.
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