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Inspire 3 keeps disconnecting from Samsung Galaxy S20

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‎11-12-2022 13:55 - last edited on ‎11-13-2022 20:53 by Moderator Alum

‎11-12-2022 13:55 - last edited on ‎11-13-2022 20:53 by Moderator Alum

Since purchase (Nov 8), I have had to re-pair/re-setup my Inspire 3 to the app on my Samsung Galaxy S20+ 5G at least once per day. Why? Fit bit is never more than a few feet (<10') away at all times.

 

Moderator Edit: Clarified subject

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‎11-13-2022 21:00 - last edited on ‎09-07-2024 08:55 by Fitbit Moderator

‎11-13-2022 21:00 - last edited on ‎09-07-2024 08:55 by Fitbit Moderator

Hi there, @drlambert100.  Nice to see you around the Fitbit Community Forums. Thank you for reporting that your Inspire 3 is constantly disconnecting from your phone's Bluetooth. I understand how you must be feeling about having to do all troubleshooting steps mentioned so frequently, I'll be glad to help you with this. 

If you haven't done so yet, I'd recommend following the troubleshooting steps provided here: Why won't my Fitbit device sync?

Also make sure that the Fitbit app is allowed to run in the background on your phone: 

Hope this helps.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎11-13-2022 21:00 - last edited on ‎09-07-2024 08:55 by Fitbit Moderator

‎11-13-2022 21:00 - last edited on ‎09-07-2024 08:55 by Fitbit Moderator

Hi there, @drlambert100.  Nice to see you around the Fitbit Community Forums. Thank you for reporting that your Inspire 3 is constantly disconnecting from your phone's Bluetooth. I understand how you must be feeling about having to do all troubleshooting steps mentioned so frequently, I'll be glad to help you with this. 

If you haven't done so yet, I'd recommend following the troubleshooting steps provided here: Why won't my Fitbit device sync?

Also make sure that the Fitbit app is allowed to run in the background on your phone: 

Hope this helps.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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