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Inspire 3 keeps disconnecting from the app everyday

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‎07-26-2025 13:32 - last edited on ‎07-26-2025 19:58 by Fitbit Moderator

‎07-26-2025 13:32 - last edited on ‎07-26-2025 19:58 by Fitbit Moderator

I have to reinstall my app of my inspire3 every day because after a day my app can't find my Fitbit anymore, I updated my app as well as my fitbit. I let my phone forget the inspire3 and then instal it again. My Bluetooth is working, no other devices near by. I tried everything, but the second day I can start over again installing everything. What can I do?

 

Moderator edit: clarified subject.

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4 REPLIES 4

‎07-26-2025 19:53

‎07-26-2025 19:53

Hi @Watchworks1day. Welcome to the community forums. 

Thank you for taking the time to share all these details regarding this difficulty with your Inspire 3. Sorry to know the inconvenience. 

Please, make sure to follow the steps listed here below:

  1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
  2. Try setting up your device again.
  3. Turn your Fitbit device off and back on. See How do I restart my Fitbit device?
  4. Turn your phone off and back on.
  5. Try setting up your device again. If you have trouble connecting your watch to Wi-Fi, see Why won't my Fitbit watch connect to Wi-Fi?
  6. Try setting up your device again.
  7. Remove all other Fitbit devices from your Fitbit account. For instructions, see How do I set up my Fitbit device?
  8. Remove your Fitbit device from the list of connected Bluetooth devices on your phone or tablet:
  • On your phone, tap Settings > Bluetooth
  • Tap the information icon or gear icon next to the name of your Fitbit device.
  • Find the option to forget the device.
  1. Try setting up your device again.
  2. Uninstall and reinstall the Fitbit app. Note: Before you uninstall the app, verify that your phone is running a supported version of Android OS. If your phone is on an older version, you won’t be able to reinstall the app. For OS requirements, see Fitbit-compatible devices.
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‎07-30-2025 04:52

In response to ManuFitbit

‎07-30-2025 04:52

Done that several times only disconnecting all and reinstall works for a few hours and than it starts all over again my time on Fitbit is correct but the app and the fitbit can't find each other

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‎07-30-2025 08:35

In response to Watchworks1day

‎07-30-2025 08:35

Possibly Fitbit battery problem or distance between phone and fitbit (or walls (layers of metal/insulation) between them) when it disconnects.

New England, USA - Various: Versa Lite, Charge 5,6, etc. Pixel 7 on 16.
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‎07-31-2025 13:10

In response to Kris227

‎07-31-2025 13:10

No battery problems and I hold my Fitbit 20cm from my phone. I still have
my app not working this is what I see after a couple of hours.
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