Inspire 3 losing steps before my eyes

[Abs2016]

I’ve had my new Inspire 3 for about 5 days, and this is the second day in a row I’ve seen my step count decrease over a few hours. Today, over the past couple of hours my watch has gone from showing over 7k to 5,004, and then as I watched, the numbers in the Fitbit app went down from 5,004 to 4,978. I don’t have any other programs or systems connected. Is my Fitbit defective? 

[ManuFitbit]

Hi @Abs2016. A warm welcome to the forums. 

Hi everyone and welcome to the forums to the new members.

Thank you for taking the time to share all this details regarding this difficulty that we are experiencing with steps. 

Please note that our team is investigating the issue and working on a solution.

Could you please share the cell phone model and software version you are using. This information will help in the investigation, eg iPhone 8 IOs 18.1, Pixel Phone Android 13, etc.

[ValFer]

I also watched my steps decrease just yesterday on Android Samsung S21 up to date on updates! 

[Abs2016]

Thank you so much for looking into this! I have an iPhone 13 with iOS 16.3.1

Sent from my iPhone

[TNJon]

I have notice mine doing that when I am on the treadmill, but when I close the app and reopen it syncs up and gives the right number.

[JasminT]

I’ve had my Inspire 3 for about 3 months and found this past two weeks I’ve had the same issue. 
I will look at my watch and it’ll be on a certain number, and then I look again and it’s gone down steps, anywhere from 200 to 1000. 
When I sync the app I watch the numbers go up and down 2-3 times until it decides what number it wants to land on, often again then losing steps off my watch. 

I’ve tried deleting and re-downloading the app (iPhone), and turning the watch off and on again. 
Hopefully it’s just a software glitch that will be fixed soon! 

[VanessaF1000]

I've had the same issue for the last week or so.  My steps count goes up and down all day, seemingly when the tracker syncs with the fitbit app on my phone.  I'm on a samsung S23+

[ManuFitbit]

Hi everyone,

Welcome our new members to the community.

I appreciate the troubleshooting steps you all attempted and for providing the additional information regarding the issue.

I'm glad to let you know that the issue has been resolved. Your Fitbit device should now be counting your steps accurately.

Thank you again for your patience.

[Clc67]

Just had a walk of over 10k steps then 10 mins later it’s reduced to 2k

[JasminT]

Hi,

Thank you for the warm welcome.

I have updated my iphone to IOS 18.4, and downloaded the Fitbit update (4.39), but unfortunately I’m still getting the same issue with step count numbers