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Inspire 3 no heart beat, or sleep tracking

‎02-18-2025 07:59

‎02-18-2025 07:59

Can anyone help before I return this? My Inspire 2 broke on Sunday so bought the 3 yesterday and set it up last night. After a 5 mile run this morning I realised the app wasn't showing any heart or sleep data and no heart beat registered on the watch. The app said an update was needed which I did but all that happened was 10000 steps disappeared but the other problems were still there. I turned the heart toggle on and off and restarted it but again nothing. The green lights on the back only seem to appear if I rub my finger over the back of the sensor and a couple of times a heart beat has appeared but then goes again straight away. This product so far seems so inferior in all ways then the Inspire 2, as literally nothing can be done on the app.

Thanks for reading.

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‎02-18-2025 19:22

‎02-18-2025 19:22

Hi @Lecayla. Welcome to the forums.

Thank you for taking the time to share this feedback regarding your Inspire 3. Sorry to know what is happening with the device. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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