Inspire 3 - no heart rate if I track an exercise using MobileRun

[garmmie]

Hi

When I 'Track' to start an exercise from the Fitbit app on the phone, like walk (see screenshot) and after finishing the walk, I see the Walk in Fitbit app with map details, but I do NOT see any heart rate info.

Will 'Tracking' an exercise from the phone NOT use heart rate info from the device??  Is this by design?

Note, if I START a walk using the DEVICE (inspire 3) itself, then I DO see the heart rate info.  So, clearly, device is connected to phone, and heart rate sensors are working.

Here is screenshot of the phone where I 'track' an exercise.

Moderator edit:  updated subject for clarity

[LZeeW]

Hello @garmmie and welcome to the Community.  When you use the mobile app to track a GPS activity, you are using a feature Fitbit calls MobileRun.  This is an older feature.  I used it with my One and my Charge HR.  It used to show heart rate.  But that stopped working a few years ago.  I think Fitbit chose not to fix it.  The only options are walk, run and hike and that’s outdated.

[garmmie]

Thank you Laurie for the response.  It is important to me that I should be able to start an exercise from the phone too.  Is above true for *all* fitbit devices? 

[LZeeW]

@garmmie   Yes.  I think a good way to describes it is that there are "device" features and "app" features.  MobileRun is an app feature.  So it is the same for your Inspire 3 as my Sense 2.  I used MobileRun for running after I got Fitbits with an Exercise app.  I like the voice cues.  I noticed you have voice cues off.  Would you mind sharing why you need to start your walk from the phone?  I might have an idea or two for you.

[garmmie]

Hi Laurie, 

I prefer to start a walk from the phone, simply because, it is easier to use the larger screen on the phone, compared to the small screen on the device (inspire 3).

[LZeeW]

@garmmie   I'm sorry, but I don't have any workaround for you.  I understand your reason. I wish I could help.

[JuanFitbit · Accepted solution]

@LZeeW Thank you for your help.

@garmmie , A warm welcome to the Community ! Thank you for the attached picture. 

Our friend LZeeW already describe the feature MobileRun. 

Just wanted to jump in and add some infos. 

MobileRun, is a feature, that uses the data recorded by your phone. This can be used, in case you don't wear your Fitbit during a walk, run or hike.  (Maybe your Fitbit isn't finished charging or you forgot to wear it. )

As the data is recorded with your phone, no heart rate will not be recorded. 

This feature had a bug, that used  the hear rate data  recorded by a tracked and mixed it with the data on your phone. 

The bug was corrected a few app updates ago.

How you described it, is how it is expected to work. 

I found this feature suggestion. You might have a look and vote for it if you want to support the idea.
Heart rate zones when tracking via MobileRun