Inspire 3 no vibrates with calls

[JoeSlem]

 

I’m not being notified when calls come in because my Inspire 3 isn’t vibrating. I’ve checked everything and turned it off and on. No idea. Did notice the little phone symbol with a line through it, but can’t get it off..

Moderator edit: updated subject for clarity

[Traci127]

Hey there, 

Mine was doing that almost a month ago. And we all figured it out due to the software. 

Have you updated your apps on your phone? Updated your phones software? Please disconnect your device from your phone, then reattach it. Please restart both devices. Also, make sure you have the Google "Fit" app. Downloaded as well. 

Let me know if it continues. 

[MaCrisGBFitbit]

Hello @JoeSlem Welcome to the Fitbit Community! It's great to have you here!

@Traci127 I appreciate your comments, thank you very much.

Thank you for letting us know about your Inspire 3 that is not vibrating with the calls notifications.  I'll do my best to help you. 

In order to investigate more this situation I want to ask you the following: 

• Does your watch vibrate with alarms or when you connect it to the charging cable?
• Has it vibrated for calls before? 
• Did you try to perform a restart? If not please try now  How do I restart my Fitbit device?

[Julia_G]

Hi, @JoeSlem if your Inspire 3 is showing a phone symbol with a line through it then that means that your Fitbit has lost Bluetooth connection with your phone and that is why you are not receiving notifications.

Do also make sure that you have not accidentally put your Fitbit in Do Not Disturb (DND) mode. To check this, from the clock screen on the Fitbit swipe down to find DND mode and make sure it is OFF (tap to toggle between off and on).

To get your BT connection back, try syncing forcing a sync.  From the opening screen on your app click on the small icon top left (smartwatch and phone) and on the next screen click on your device and try to sync.

If the sync fails, I would recommend logging out of the app and logging back in again (but do be sure you know the email address and password associated with your account).  A new log in should force a reconnection with your phone (follow on screen prompts).

If neither of these steps work (I think they will!) you may need to re-set up notifications.  From the opening screen of the app, click on the icon top left then click on the picture of your device (Inspire 3) and then choose notifications and set your preferences there.  Then try again to force a sync.

I hope this helps.  Welcome to the Community Forums!