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Inspire 3 not allowing 14 year old sign in

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‎04-21-2025 09:26 - last edited on ‎04-21-2025 10:29 by Fitbit Moderator

‎04-21-2025 09:26 - last edited on ‎04-21-2025 10:29 by Fitbit Moderator

My daughter is 14 and has a Inspire 3 but her account won't allow her to link the watch to her phone. The phone only shows kids watches to connect. 

Any ideas please ? 

 

Moderator edit - updated subject for clarity 

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‎04-21-2025 10:38

‎04-21-2025 10:38

Hi @BazGreen and warm welcome to the forums. 

I appreciate your message, and I'm sorry to know that your daughter is 14 and has an Inspire 3, but her account won't allow her to link the watch to her phone, only showing kids watches to connect. 

May I suggest you to read and follow the steps shown in the following help article ? How does my child upgrade their account?

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‎04-21-2025 12:38

‎04-21-2025 12:38

Hi @BazGreen   I'm reading your post different from @MarioSFitbit.  Are you trying to set up a new account for your daughter's Inspire 3?  Do you use Google Family Link?  Google Family Link has its own privacy protocols and is considered a supervised Google Account.  If so, it is my understanding that you must remove her from Family Link.  Shen must have an unsupervised Google Account.  Other parent wrote that it might take 24 hours after the change for her to get access to all devices.  It is also my understanding that you can add her back in another day or two. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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