help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire 3 not counting steps accurately

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-14-2023 08:19 - last edited on ‎10-14-2023 11:02 by Fitbit Moderator

‎10-14-2023 08:19 - last edited on ‎10-14-2023 11:02 by Fitbit Moderator

My Inspire 3 shows way more step (and distance) than I actually take. I use a GPS on walks and it shows 20% less that my Insprire.

My watch also showed my hart was beating at 156 bps when acutally it was closer to 100.

Is there any way to fi this?

 

Moderator edit: clarified subject.

Best Answer
0 Votes
1 REPLY 1

‎10-14-2023 11:19

‎10-14-2023 11:19

It's good to see you participating in the community @Chasneill.

I'm sorry for this inconvenience. Thank you for providing the details.

Keep in mind the algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement, such as working or cooking, you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. 

Please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading.

Best Answer
0 Votes