yesterday
- last edited
19 hours ago
by
CrisVillaFitbit
yesterday
- last edited
19 hours ago
by
CrisVillaFitbit
I bought my Inspire 3 on July 16th, so I have slept with it on (snug) for 6 nights. I do get sleep stages that appear accurate, but no sleep score. I have restarted it (via settings on the watch). I have cleared the cache on the phone (Pixel 7, latest updates from 7/5) and restarted it. The app version is 4.47(110343466).
Any ideas what the problem could be?
Moderator edit: edited title to clarity.
19 hours ago
19 hours ago
Welcome back to the Fitbit Community, @jtpryan.
Thanks for letting me know about this situation with the sleep score not showing when you wear your Inspire 3, I understand the impact of this and how you can feel, I'll do my best to help you.
I appreciate the steps you followed to get this improved, I recommend you to follow these steps:
- Open the Fitbit app Fitbit app.
- From the Today tab , touch and hold on the screen and pull down to refresh.
- If your Fitbit device didn’t sync, force quit the Fitbit app and restart your phone’s Bluetooth connection.
- Try to manually sync your Fitbit device again. If you still experience issues, learn why your Fitbit device doesn’t sync.
You can also check more about this here if needed.
18 hours ago
18 hours ago
Thank you, but I already stated that I did all of those things. I am a longtime fitbit user, having had the Luxe before this, so I am familiar with the standard remedies for this and they are not working. To be clear, the device is syncing just fine and I do get the stats, just not a score.