Ever since the latest mid-August firmware update my Inspire 3 does not record any active minutes during exercise. It still records active minutes correctly while I’m active around the house or in the yard, but as soon as it determines that I am off on a walk it doesn’t record any active minutes. My weekly recorded active minutes have plummeted by 80% even though my activity level has not changed. As others have said, my Fitbit is now just a pricey pedometer. I foolishly assumed this would be swiftly corrected with another update but it hasn’t occurred yet.
As a bonus, when I try to log in to customer support it does nor recognize my login info. My only recourse was to post here and hope a technician reads this.
When will this disastrous update be fixed??
