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Inspire 3 not recording sleep correctly

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‎02-19-2025 05:33 - last edited on ‎02-20-2025 19:38 by Fitbit Moderator

‎02-19-2025 05:33 - last edited on ‎02-20-2025 19:38 by Fitbit Moderator

my inspired three is not recording my sleep correctly. It either stops recording my sleep in the middle of the night or it will start when I go to sleep, but stop recording in the middle of the night. 

Moderator edit - updated subject for clarity

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‎02-19-2025 05:58

‎02-19-2025 05:58

Hi, @Ashleyspicer84  welcome, you may find this article of interest. How do I track my sleep with my Fitbit device? - Fitbit Help Center I apologise if you have already seen this. After reviewing and checking through the troubleshooting section Please post here again & let us know how you got on.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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‎02-20-2025 19:38

In response to Gr4ndp4

‎02-20-2025 19:38

Hi @Ashleyspicer84. Welcome to the community forums. 

Thank you for providing the details regarding this difficulty with your Inspire 3. 

 I'd recommend trying the following steps to make sure your heart rate is working as heart rate reading is key to get your sleep data accurately:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Inspire 3. To do so, open the Fitbit app, tap on the Account icon, tap on your Inspire 3's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch once again. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device? 

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?

In addition, to get sleep stages:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). 
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

Thanks for helping out @Gr4ndp4 

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