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Inspire 3 not syncing steps to Fitbit app

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‎09-19-2022 03:02 - last edited on ‎09-20-2022 23:32 by Moderator Alum

‎09-19-2022 03:02 - last edited on ‎09-20-2022 23:32 by Moderator Alum

I have my new Inspire 3 and it’s not syncing my steps to the app. What can I do?  Have forced restart, turned phone off and on and done same with Bluetooth. It’s just not updating the app!! Please help

 

Moderator Edit: Clarified subject

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‎09-20-2022 23:31 - edited ‎09-26-2022 13:33

‎09-20-2022 23:31 - edited ‎09-26-2022 13:33

Hi there, @Soniab73. Welcome to the Community Forums. 

 

Thanks for sharing this information. I really appreciate the steps you've tried prior to contact us. I'm sorry you're having this experience with your new Inspire 3. I understand you've tried some steps, but let's try reconnecting your Inspire 3 to the Fitbit app:

 

  1. Forget your Inspire 3 from the Bluetooth settings.
  2. Turn off other Bluetooth connections nearby.
  3. Restart your  tracker one more time.
  4. Open the Fitbit app, tap your profile picture > Set Up a Device.
  5. Select your Inspire 3, tap Replace Device and follow the on-screen instructions.

 

Hope this helps.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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3 REPLIES 3

‎09-20-2022 23:31 - edited ‎09-26-2022 13:33

‎09-20-2022 23:31 - edited ‎09-26-2022 13:33

Hi there, @Soniab73. Welcome to the Community Forums. 

 

Thanks for sharing this information. I really appreciate the steps you've tried prior to contact us. I'm sorry you're having this experience with your new Inspire 3. I understand you've tried some steps, but let's try reconnecting your Inspire 3 to the Fitbit app:

 

  1. Forget your Inspire 3 from the Bluetooth settings.
  2. Turn off other Bluetooth connections nearby.
  3. Restart your  tracker one more time.
  4. Open the Fitbit app, tap your profile picture > Set Up a Device.
  5. Select your Inspire 3, tap Replace Device and follow the on-screen instructions.

 

Hope this helps.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎09-25-2022 08:10

In response to YojanaFitbit

‎09-25-2022 08:10

I did everything you indicated above and it still doesn’t sync the steps.

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‎09-25-2022 17:25

In response to Hildaroy

‎09-25-2022 17:25

Nice to see that you're digging into the Fitbit Forums @Hildaroy, let me give you a warm welcome to our community.

 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you still need help, please feel free to contact our team back so they can continue assisting you.

 

Have a great day. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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