Inspire 3 not syncing too new phone

[Jrfrm_ct]

Hey guys please help me, my inspire 3 is not connecting too my new phone cause my other phone broke and now its not connecting can someone please help me cause its not working ive tried waiting and stuff but please help ASAP and im thinking its not syncing cause i didnt unsync it from my other phone cause it broke

[Odyssey13]

Hi @Jrfrm_ct  see if this article helps you - click to read

[Jrfrm_ct]

it dosent show when your phone is broken what too do. it just shows how to sync my inspire 3 to a phone

[Odyssey13]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[JuanFitbit]

@Odyssey13 , Thank you for your help. 

@Jrfrm_ct , A warm welcome to the Community! Thank you for your message. Before contacting Support. Please read the following. 

I assume that you don't have access to your old phone. In case you do, turn it's  Bluetooth off.

Make sure there are no other Bluetooth devices connected to the new phone or nearby. (headphones, keyboards, etc.)

Please follow these steps, some you have already done, but the order is important:

• Restart your Inspire 3.
• Please on the phone, go to Settings>Bluetooth and remove all connections that exist with the tracker. (Forget, ignore or unpair device depending on the phone's operating system version)
• Turn off Bluetooth and restart your phone. (switch off and on again).
• When the phone is back on, turn the Bluetooth on again, but DO NOT try to connect to the tracker from there.
• Go on the app. From here, try setting up the tracker as a new device.

[Jrfrm_ct]

Ok thank you i will try later i have a feeling this going too work