Inspire 3 not syncing with Fitbit app

[JulesDS]

Hi, I’ve only had my Fitbit a couple days. This morning the app says can’t  sync with Inspire 3.  Tried restarting, turning Bluetooth on/off etc. Tried an update but it said unexpected error, try again later.  Is this normal and will resolve itself later? Or is there a problem with my brand new Fitbit? Not sure what to think.  TIA

Moderator Edit: Clarified subject

[Julia_G]

Hi, @JulesDS , sync problems, though not uncommon, usually resolve themselves spontaneously and fairly quickly without the user doing anything at all.  Because you were able to set up your new Fitbit and seem to have had it working for several days I think it is unlikely that there is a significant problem with your new Inspire 3 (which in my experience is a very reliable device).  By the time you are reading this you may already have found your Fitbit syncing normally.

If you are still having issues, generally speaking I would advise that if you have the Fitbit app downloaded on more than one device (for example a tablet and a phone) that you have only one of those devices active while trying to sync (for example if you like to look at your data on a tablet, but use your phone Fitbit app when you are out and about) it can be helpful to turn blue tooth off on the tablet while trying to sync with the phone.  

To force a sync quickly, when the “sync now” button in the app doesn’t seem to be working, I usually find that logging out of my Fitbit app, and then logging back in again does the trick (but do make sure that you remember the email address and password associated with your account!).

If you continue to have issues syncing, please have a look at the help article “Why won’t my Fitbit device sync” linked here .  However I would strongly advise against the suggestion to remove your device from your account, except as a very last resort.

As for the update question, I recently had exactly the same message when I updated my Fitbit device.  However when I did try again later I found that the device must have updated after all, as I no longer have a new update available.  You will always know when an update is ready for your device as that information will be displayed (along with a pink arrow) on the opening screen of your app.  So yours may actually be now fully updated.  

Please do post again if you have any further issues or need more help.  Welcome to the Community Forums!  I hope you enjoy your new Inspire 3 and please reach out for more help and support any time - or to explore the Fitbit Community Health and Wellness forums.  A great place to start is “The Pulse: Fitbit Community Blog”.  The link is here .

Welcome to the forums!