Inspire 3 not syncing with the Fitbit app

[Neen813]

I'm unable to sync my Inspire 3 since Oct 9th.  The last update I received on my iOS was Oct 8th Version 4.28. I've tried everything short of removing the device, as I don't want to permanently lose the data I have. Turning off my phone, disconnecting from bluetooth settings, connecting my device to charge/reset - nothing.  And to boot, when I try to search for solutions on this site, clicking on "Fitbit Help" takes me to this webpage all in Spanish!  Luckily, I can read it, but really??? Please provide some resolution on this.

Anyone else experiencing this and have any suggestions? TIA.

[Julia_G · Accepted solution]

Hi, @Neen813 , just to clarify, removing your device from your account will not mean that you lose any already synced data, although you will lose any data stored on your Fitbit since it last synced.  Nevertheless, I would not recommend removing your device from your account to solve a no sync problem, because if your phone still can’t find your device you will not be able to set it up again.

Sync problems are not unusual, but they are usually temporary and often resolve themselves without any obvious reason why they stopped syncing and why they started syncing again…

I find the easiest way to solve a sync issue is to briefly log out of your Fitbit account and then log back in again (be sure you know the email address you use for your Fitbit device, and your password!).  Logging into your account should force a sync.  

If that does not work I would recommend reading through this help article (written in English!) which offers troubleshooting steps for a Fitbit that won’t sync.  It usually works best to work through the steps in order, trying to force a sync each time.  Except that I personally would not recommend removing the device even though the help article suggests it, unless your Fitbit is still under warranty.  

Another general tip is to make sure other Bluetooth devices - especially other Fitbits or any other phone or tablet that has the Fitbit app installed - are out of range (more than 30 feet away) or turned off.

I hope this helps!  Let us know how it goes.

[Neen813]

Julia, thank you for these instructions.  Ultimately, restarting (resetting) my device is what resolved this issue and I did not lose any data.

I appreciate the guidance. 🙂

[JL14]

Mine didn't. 😨😰

[Lindavio]

Mine hasn't sync for 3 days, I did everything, still not syncing. Only had the Inspire 3 for 2 months. Not happy at all. 

[ghalden]

I’m having the same issue for the past 4 days. Tried everything. Message says an error occurred. Try again. I’m on an iPhone 15 iOS 18.

Moderator edit: formatting

[Lindavio]

Mine still isn't syncing, seems Fitbit doesn't care. I was working with them to try to fix the problem, then all of a sudden, they deserted me, last message I received said they are processing. Whatever that means.

[Lindavio]

I've done this numerous times, still not working. Purchased it in Sept. 2024

[Romiekin2]

This does not help. What is wrong with the app? I am not the only one with the issue of Inspire 3 not syncing in iPad