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Inspire 3 not tracking my data accurately

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‎02-22-2023 06:24 - last edited on ‎02-24-2023 05:45 by Fitbit Moderator

‎02-22-2023 06:24 - last edited on ‎02-24-2023 05:45 by Fitbit Moderator

My Fitbit Inspire 3 has gone crazy, it's showing that my heart rate is 170 even though I'm sitting still and I have manually measured my pulse and it's about 60...

The app states that I have burnt almost 4 000 kcal today and 385 zone minutes, but I have been sitting at my desk almost all day.

What to do? 

 

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎02-22-2023 06:35

‎02-22-2023 06:35

Hi, @Zirqon, welcome to the community, I suggest you restart your Inspire 3 as demonstrated in this video (do not use the factory reset or delete & reinstall the app)

Let us know how you get on.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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‎02-24-2023 02:57

In response to Gr4ndp4

‎02-24-2023 02:57

Nope, didn't help. It goes crazy when I sit and work by my computer, maybe something is disturbing the connection. 
I don't have this problem at the office though, only at home. Strange

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‎03-09-2023 10:16

In response to Gr4ndp4

‎03-09-2023 10:16

I am having this same issue, as I did in latter days of my charge 4. I upgraded to inspire as I thought it was due to old age of Charge.

 

mine is brand new and it had this problem immediately. It’s no use having a tracker if it doesn’t work properly. How can this bug be fixed? Yes, updated app and restarted device (which I shouldn’t have had to do as it was new.)

 

would appreciate help in fixing this

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‎03-09-2023 10:54

In response to Janrob61

‎03-09-2023 10:54

Hi, @Janrob61 & @Zirqon can you please describe what your Inspire 3 is doing "Going Crazy"? If as mentioned in an earlier post you have an elevated HR check out How do I track heart rate with my Fitbit device? If you have been using your keyboard remember your Inspire 3 analyses arm movement as steps How accurate are Fitbit devices? explains some of the issues and How to make your fitness tracker count steps more accurately - The Verge offers a third-party view. The Kcal & AZM counts are directly linked to the HR data.

I hope this helps but please post here again if you have further questions.

Cheers

 

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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‎03-09-2023 17:32

In response to Gr4ndp4

‎03-09-2023 17:32

Mine has not “gone crazy”,

what it is is that it will tell me at times (not consistent) I am in the active zone and pulse is >110 etc even if I am sitting still. I check my pulse with oximeter and it is normal. I upgraded to inspire because old charge 4 started doing same thing. Was not expecting the same thing to happen with a brand new device.

It is very frustrating and I am strongly tempted to return device as it is no use to me if it is not accurate


Jan
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